30 Days Free Return

Returns Policy

  1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund depending on the product category and condition. Please see the detailed terms in the relevant category below.
  2. Please note that some products are not eligible for a return if the product is”No longer needed”
  3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims.

You will always find the relevant terms on the product page (Return Policy tab).

Returns Policy per Category

Phones and Tablets

Phones, Tablets, Earphones & Headsets Dukanexpress items: 14 Days; Return and refund Non-Dukanexpress Mall items: 7 Days; Return and refund Not eligible for return if the item is”No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.
Mobile & Tablet Accessories Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is”No longer needed If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Fashion

Clothing, Apparel, Bags & Shoes Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed”. Custom made items, women’s intimate apparel and men’s innerwear labeled as non-returnable on the product detail page cannot be returned. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.
Eyewear, Jewellery & Watches Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
Shoecare Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Beauty & Health

Beauty, Personal Care & Health Non-returnable
Hair Removal & Electronic Accessories Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Appliances

Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Computing & Gaming

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.
Other Peripherals & Accessories Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.
Software Non-returnable For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly. For more information please click here.

TVs, Audios & Cameras

Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.
Other Accessories Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.
Movies & Music Non-returnable

Home & Living

Bedding, Bath & Home Décor Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
Lawn & Garden, Home Improvements, Household & Home Storage Supplies Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.
Kitchen & Dining, Furniture & Lighting Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Sports & Travel

Clothing, Apparel & Shoes Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.
Outdoor Equipments,Team & Racket Sports Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.
Fitness & Other Sports Equipment Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.
Supplements Non-returnable

Baby, Toys & Kids

Clothing, Apparel & Shoes Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Toys & Games, Baby Care & Hygiene Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed”. Toy vehicles are not eligible for refund If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Grocer’s Shop

Non-returnable

Other Categories

Books & Stationery Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Pet Supplies Non-returnable
Automotive & Motorcycles Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed”
Medical & Industrial Equipment Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is”No longer needed”
Events & Tickets Non-returnable
International Shipping Non-returnable
Lifestyle Products Dukan express items: 14 Days; Return and refund. Non- Dukan express items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Please note that certain items marked as non-returnable on product page are not eligible for return.

Please note that this policy does not apply to “Overseas Products”,
to view the policy for Overseas Products.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Dukanexpress packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.